AdFender Support

Our support pages are the quickest way to find answers to common questions. If your question is not answered here, please email support with your question.

Frequently Asked Questions

What is AdFender?
How does AdFender work?
What operating systems does AdFender support?
Which browsers are supported by AdFender?
Which instant messengers are supported by AdFender?
Which P2P applications are supported by AdFender?
Does AdFender cause my web browser to communicate through www.adfender.com?
AdFender doesn't seem to be filtering anything... what's wrong?
Why does my firewall throw warnings about AdFender trying to contact the Internet?
How do I install AdFender?
How do I uninstall AdFender?

What is AdFender?

AdFender is advanced software that filters various types of content from web pages and prevents certain information from going out to web servers. Filtered content saves you valuable time and bandwidth and enhances your online privacy.

How does AdFender work?

AdFender is a local content-filtering HTTP proxy server. Typically, your web browser contacts web servers directly to retrieve specific web pages that you request. Sometimes, however, web browsers are configured to use an intermediary called a proxy server. A proxy server is a program that accepts requests from a web browser to retrieve a specific web page and then contacts the web server containing that web page. The proxy then passes all the data from the web server to the web browser. AdFender uses the name of the web page (URL) that a browser would request as the base of it's operational decisions. If AdFender determines that the request is for an advertisement, the request is blocked, otherwise it passes all data from the web server back to the web browser.

What operating systems does AdFender support?

AdFender works with Windows 7/Windows Vista/Windows XP(SP2 or SP3).

Which browsers are supported by AdFender?

AdFender works with all leading web browsers such as Internet Explorer, Firefox, Chrome, Safari, Opera, Avant, K-Meleon, Maxthon, Lunascape and Epic.

Which instant messengers are supported by AdFender?

AdFender works with AOL Instant Messenger, ICQ, Windows Live Messenger and Yahoo Messenger.

Which P2P applications are supported by AdFender?

AdFender works with Bearshare, BitComet, iMesh and Pando. You can configure the applications that AdFender works with by clicking the "Applications" tab on the main user interface.

Does AdFender cause my web browser to communicate through www.adfender.com?

No. AdFender runs as a HTTP proxy server on your local computer. It does not depend on our servers for browsing the Internet.

AdFender doesn't seem to be filtering anything... what's wrong?

If you are running Windows Vista or higher, check if your browser is running with elevated privileges. If your browser is running with elevated privileges, you can right click the AdFender tray icon, and select the option "Run with elevated privileges" to run AdFender with elevated privileges. If you don't see this option in the tray menu and you are running Windows Vista and higher, it means AdFender is running with elevated privileges. Verify your firewall settings to make sure AdFender is allowed to connect to the Internet. It is also possible that you are seeing ads that have been downloaded previously and is present in your browser cache. Refer to your browser help on how to clear the cache.

Why does my firewall throw warnings about AdFender trying to contact the Internet?

A personal firewall (e.g., Norton, McAfee, Trend Micro, ZoneAlarm, AVG) is a security program that controls access to the Internet. The firewall may be a freestanding program, or it may be part of an Internet security package. After AdFender is installed or updated, your security software must be configured to allow AdFender to connect to the Internet. When your browser tries to connect to a web server, it is instead connected to the local AdFender program and AdFender connects to the web server on behalf of the browser. When the firewall notifies you that AdFender is trying to connect to the Internet or act as a server, you MUST allow access, for AdFender to work properly. If you deny access, you must manually reconfigure the security software to allow Internet access for AdFender. Please refer to your security software manual on how to allow an application to connect to the Internet.

How do I install AdFender?

To install, simply run the AdFender installation program, "Setup.exe". If you downloaded the "Setup.exe" program, find where it was saved to on your computer using Windows Explorer. Double click "Setup.exe" to start the installation.

How do I uninstall AdFender?

To uninstall, go to the Windows Control Panel, then click "Uninstall a program" or click "Add/Remove Programs" Select 'AdFender', then choose Add/Remove or Uninstall to run the uninstall. The uninstallation process will delete AdFender from your computer. It is recommended that you close all your browsers, before uninstalling AdFender.